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Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom

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LICENSE.txt
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Bytedesk/bytedesk

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Bytedesk - Chat as a Service

Enterprise IM with AI powered LiveChat, Email support, Omnichannel customer service,alternative to zendesk/intercom

Language

Introduction

Team IM

  • Multi-level organizational structure
  • Role management
  • Permission management
  • Chat record management
  • Group chat

AI Chat

  • Chat with LLM
  • Chat with Knowledge base(RAG)

Customer Service

  • Support multiple channels
  • multiple routing strategies, and detailed assessment indicators
  • Seating workbench
  • Work order system
  • Seat management
  • Data dashboard
  • manual knowledge base
  • Skill group management
  • Real-time monitoring
  • Announcements
  • sensitive words
  • CRM
  • Report function,
  • Provide customers with integrated customer service workbench services

Getting Started

Chat SDK

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Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom

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License

Unknown, AGPL-3.0 licenses found

Licenses found

Unknown
LICENSE.txt
AGPL-3.0
LICENSE-AGPL.txt

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